Whickham: 0191 488 2222
Low Fell: 0191 491 0009
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Contact Suzanne Graham Estate Agents

We are confident that the service we give you will be of a high standard in all aspects of the transaction. However, if you have any queries or concerns about the level of service given and you should wish to make a complaint in the first instance you should make the compliant to the office dealing with your matter.

Estate agents are obliged to attempt to resolve clients problems as quickly as possible and it is therefore important that you inform the office of your complaint immediately. We value your business and would not wish to think you have any reason to be unhappy with us and our service.

However in the unlikely event that you do wish to raise a complaint with us, we would ask that you direct the complaint initially to the member of staff you have been dealing with at the relevant branch and if you are not satisfied with the outcome then forward the complaint on to our Director Suzanne Graham. Should our internal complaint procedures fail to adequately deal with the matter then you may refer your concerns to the Property ombudsman. The Property Ombudsman Milford House 43-55 Milford Street Salisbury SP1 2BP

Whickham Branch

41 Front Street
Newcastle upon Tyne
NE16 4EA

Telephone: 0191 488 2222

Low Fell Branch

Telephone: 0191 491 0009

For any questions please send us your message using the contact form below. We respond to all messages and will reply as soon as possible.

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